- We are available to receive inquiries during normal business hours.
- Business hours are between 9 a.m. to 6 p.m., Japan Standard Time (with the exception of weekends and holidays).
- Email messages from us are sent to customers on an individual basis. We retains the relevant rights to the content of these messages.
- The transfer of message content to other websites or to printed media, or the duplication or reuse of any or all of said content for other purposes without the express permission of We are strictly prohibited.
- Please be aware that there are occasions where we cannot send replies to emails from customers. Also, we asks customers to keep in mind that based on their specific inquiry, a substantial amount of time may be required before a full reply can be provided.
- We strives to protect the privacy of its customers, holding personal information and the details of discussions in the strictest confidence.