Terms of Use
Please be sure that you have read and understood the Terms of Use before making an inquiry.
- We are available to receive inquiries during normal business hours.
- Business hours are between 9 a.m. to 6 p.m., Japan Standard Time (with the exception of weekends and holidays).
- Email messages from us are sent to customers on an individual basis. We retains the relevant rights to the content of these messages.
- The transfer of message content to other websites or to printed media, or the duplication or reuse of any or all of said content for other purposes without the express permission of We are strictly prohibited.
- Please be aware that there are occasions where we cannot send replies to emails from customers. Also, we asks customers to keep in mind that based on their specific inquiry, a substantial amount of time may be required before a full reply can be provided.
- We strives to protect the privacy of its customers, holding personal information and the details of discussions in the strictest confidence.
[Apology]
Issue with Receiving Inquiry Submissions (Request for Resubmission)
Thank you for your continued use of our website.
We regret to inform you that, due to a system malfunction, we were unable to receive or review inquiries submitted through our contact form during the period from approximately 5:00 PM on Thursday, April 2, 2026, to 9:30 AM on Monday, April 6, 2026.
We sincerely apologize for any inconvenience and trouble this may have caused to customers who contacted us during the above period.
The issue has now been resolved, and the contact form is functioning normally.
If you submitted an inquiry during the affected period, we kindly ask for your cooperation in resending your message via the contact form.We apologize for the inconvenience and appreciate your understanding.
We will take measures to prevent such issues from occurring again in the future.
Thank you for your understanding and continued support.